What Is A Softphone? How Does A Softphone Work?


Are you familiar with the term “Softphone”? Do you know what it is? In this blog post, I will tell you everything you need to know about a Softphone.

What Is A Softphone? How Does A Softphone Work?

What Is A Softphone?


A Softphone Is A Software Program

A Softphone is a software program that makes it possible to make telephone calls over the Internet on a computer, a tablet, or a cell phone.


The Softphone software that’s needed is usually provided by your VoIP provider.


The user interface on the Softphone software is very user-friendly and it functions in a similar manner to a regular phone.


The user interface gives you the ability to access all the features that come with the VoIP solution that you’re using.


A Softphone has the ability to access and improve all of your VoIP features, this is something that traditional phones cannot do, even if they have adapters.


Thus the reason why many Softphone providers have built their own Softphone user interface to work in conjunction with their VoIP phone service.


Basic Hardware Requirements For A Softphone:


To use a Softphone you will need to have a device that can connect to the internet such as a smartphone, a computer, or a tablet.


You should also have a VoIP headset if you don’t have a device with a combination of a speaker and a microphone.


The VoIP headset is great because you will get the best sound quality when you use it.


Even if you have a great device that transmits your voice well. There’s a good chance that you will have more ambient noise which will distort the sound quality if you do not have a VoIP headset.


Getting The Appropriate Softphone Software:


Getting The Appropriate Softphone Software

Once you have the necessary softphone hardware you must install the software program from your VoIP provider on your device.


Your VoIP provider will give you the ability to download their app to your mobile device or computer.


The setup process is normally easy and user-friendly and it will only take a few minutes to get everything up and running.


After everything is set up all you need to make a phone call is an internet connection.


Your Internet Connection Is Important:


Having a good internet connection that can access sufficient bandwidth is important because it will prevent you from getting dropped calls.


Here Are Some Standard Softphone Features:


There is a set of standard Softphone features that you can expect when using a Softphone.


The user interface is simple and easy to use, you have the ability to customize it to fit your needs.


Most Softphones’s come equipped with your standard telephony features such as hold, mute, transfer, instant messaging, and flash.


Aside from those standard features, there are quite a few other features to choose from. Below is a list of the most popular Softphone features you can expect from your VoIP provider.


  • Voicemail
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • 3-way calling
  • Call Hold/Resume
  • Call Log
  • Multiple Call Appearance Lines
  • Caller and Calling Line Information
  • Blind, Warm, and Voicemail Transfers
  • Mute and Volume Controls
  • One-click Calling


These are some great features to entice you to switch from your hardwired phone to a desktop app.


Reasons Why You Should Choose A Softphone:


Reasons Why You Should Choose A Softphone

You Will Save Money:


When you opt for a Softphone you will save money, there are a number of different VoIP providers that you can choose from and the prices vary.


The VoIP services that work with Softphones are more economical in comparison to the cost of hardwiring an office for traditional phones.


You Will Need Less Hardware:


A Softphone requires significantly less hardware than the old hardwired phones. The copper wiring that’s needed to connect a landline is not needed and the expensive PBX server installation is not necessary.


Add Additional Lines:


You can add additional lines by logging into your dashboard and making the necessary changes. You will not have to hardwire lines into a new place.


A Dedicated Line Isn’t Needed:


A Softphone was designed to use existing internet bandwidth efficiently. As a result of this, there is no need for a dedicated internet connection for voice communications. You will save money due to the fact that a dedicated line isn’t needed.


Video Conferencing:


When you have a Softphone there’s no need to install an expensive conferencing system for your business because the Softphone can manage multi-party video calling and conferencing at no additional cost.


Moving To A New Location Is Hassle-Free:


One of the main perks of having a Softphone is the fact that it’s easy to move it from one location to the next.


When you move to a new location and you have new computers all you have to do is reinstall the program on the new computers and add it to any additional cell phones.


It’s a simple procedure, and you will never have to worry about the cost of moving and reinstalling equipment.


Now You Know About Softphones:


If you have any comments or questions about Softphones. Please feel free to leave them in the comment section below.



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