Best VoIP Providers For Business
There are a number of great VoIP providers for businesses. VoIP is an acronym that stands for Voice over Internet Protocol. In this blog post, I will tell you what are the best VoIP providers for business.
This refers to a category of software and hardware that allows us to use the Internet as a medium for telephone calls.
Important Things To Know About VoIP Services:
VoIP technology is relatively new and it works in a different manner from the traditional telephone systems that we’ve been using. I will tell you what are some of the basic VoIP features that you can expect from a VoIP provider.
Standard VoIP Features:
A typical VoIP phone system for business can perform all the tasks of a standard phone system and more. Some of the standard VoIP features that you can expect from a VoIP provider are:
- Automated attendant
- Web-based system administration
- Mobile management (iOS and Android)
- Conference bridging
- Call forwarding
- Conference calling
- Hold music
- Ring groups
- Call waiting
- Caller ID
- Call transferring
- Call blocking
- Find Me/Follow Me
- One-line sharing on multiple phones/devices
- Fax to Text (as PDF)
- Voicemail to Text
- Voicemail to Email (as an audio file)
Best VoIP Providers For Business:
Verizon has been around for quite some time now, and Verizon is known for its ultra-fast Fios (fiber-optic internet service) as well as the VoIP business.
Verizon offers a built-in bring your own device solution, but they also offer internet connections with DSL as well as fiber-optic which supports their VoIP business service.
If you would like to consolidate the needs of all your business’s telecommunication services into 1 bill. This can be easily accomplished with Verizon, it would be convenient but costly.
The Business Digital Voice VoIP plans that Verizon offers are a bit expensive but they become cheaper when more users are added.
For a small company with 10 employees, it will cost $35 per month, or $30 per month for 11 to 20 employees, or $25 per month for 21 employees or more.
These plans may not be the most economical plans but they are extremely reliable. If you live in one of the 21 states in the U.S. in which Verizon Fios is available, you will have access to extremely fast internet connections which will work well for VoIP.
However, if live in a place where you’re only allowed to get DSL, then the speed will be slower, nevertheless, you are still guaranteed 99.95% uptime. Both internet options will support steady VoIP service.
Verizon offers 24/7 customer support via tickets, email, and phone.
Verizon VoIP Plans:
Business Digital Voice 1 – 10
This plan is $35.00 per month, this is the most basic Verizon VoIP plan. With this plan you can get up to 10 lines. The features included in this plan are automated attendant, simultaneous mobile ring, and Voice to Email. Click here to learn more about this plan.
Business Digital Voice 11 – 20
This plan is $30.00 per month, with this plan you can get up to 20 lines. The features included in this plan are hold music, visual voicemail, and 3 way calling. Click here to learn more about this plan.
Business Digital Voice 21+
This plan is $25.00 per month, with this plan you can get over 21 lines, this plan is ideal for big companies. The features included in this plan are operator switchboard, virtual office call analytics, and video conferencing with up to 50 people.
Grasshopper is the ideal VoIP solution for mobile businesses. Grasshopper offers Android and iOS apps that give you the ability to receive and make phone calls on your cell phone while using your business number.
This gives you the ability to keep your work and personal communications separate. Grasshopper provides a great VoIP solution for business owners who don’t want desktop phones as part of their PBX solutions.
Grasshopper offers quite a bit of value to small business owners, however, their prices are not as economical as Ooma.
The cheapest Grasshopper plan starts at $26 per month if you sign up for annual billing, with this plan you will have one business phone number with up to three extensions.
Grasshopper offers the same great features on all of its plans. However, Grasshopper also offers fewer features than that of its competitors.
Grasshopper offers additional features, but you will have to pay additional fees to gain access to these features.
With Grasshopper you must provide your own devices, this means that your monthly cost will be lower but your start-up costs may be higher if you have to upgrade the analog phones in your office.
Grasshopper may not provide the most economical plans but nevertheless, if you’re looking for a VoIP solution that allows you to easily integrate your personal cell phones, then Grasshopper will be a great choice.
Grasshopper VoIP Plans:
The Solo plan is $26 per month, with this plan you can have 1 number and up to 3 extensions as well as Voicemail to Email and virtual fax. Click here to learn more about this plan.
The Connect Individual plan is $35 per month, you will get 1 number, text integration, email integration and hold for incoming calls. Click here to learn more about this plan.
The Partner plan costs $44 per month, with this plan you will get 3 numbers, Voicemail to Email, virtual fax, and up to 6 extensions. Click here to learn more about this plan.
The Small Business plan costs $80 per month, with this plan you will get 5 numbers, Voicemail to Email, virtual fax, and unlimited extensions.
RingCentral is a VoIP provider that’s been around since 1999, this company was established in San Mateo, California.
However, it’s expanded to other parts of the U.S., Asia, and Europe, RingCentral has developed a reputation for its reliability.
RingCentral’s VoIP service comes with a few features that other VoIP providers charge extra for.
Features such as unlimited video conferencing and generous toll-free minutes are features that other VoIP providers charge extra money for but these are standard RingCentral features.
RingCentral also offers price matching on plans with fewer than 50 lines, so you can be absolutely sure that you are getting the best price for your service.
RingCentral’s Premium plan which is $34.99 per month is ideal for small to medium-size businesses.
The features included in this package include a local or toll-free number along with 2,500 toll-free monthly minutes, unlimited users, unlimited internet faxing, automatic call recording, inbound caller ID, and video conferencing with up to as many as 50 people.
When it comes to customer service, RingCentral offers customer service assistance 24/7 via online chat service as well as ticket service.
You will also receive weekly webinars in addition to an extensive online knowledgebase. Something I dislike about RingCentral is the fact that it favors larger businesses in comparison to the smaller ones.
Tech support for RingCentral is outsourced for smaller businesses. RingCentral reserves the U.S. based tech support for larger companies, companies with over 20 employees.
RingCentral’s plans are not the cheapest. However, if you’re looking for a great VoIP provider with lots of great features that’s easy to implement, you should consider RingCentral if you don’t mind spending a little extra money.
RingCentral VoIP Plans:
The essentials plan is $19.99, it gives you the ability to have up to 20 users along with your own local or toll-free number as well as 100 toll-free minutes per month. Click here to learn more about this plan.
The standard plan is $24.99, with this plan you can have unlimited users, 1,000 toll-free minutes per month and video conferencing with up to four people. Click here to learn more about this plan.
The premium plan is $34.99, with this plan you will get 2,500 toll-free minutes per month, video conferencing with up to 100 people and automatic call recording. Click here to learn more about this plan.
The ultimate plan is $49.99, this plan gives you 10,000 toll-free minutes per month, and video conferencing with up to 200 people as well as Salesforce integration. Click here to learn more about this plan.
Nextiva is a VoIP provider that’s known for providing its customers with some of the most economical rates on the market.
Nextiva was founded in Scottsdale Arizona, this company offers some nice features at an affordable price.
There’s also an online management platform that gives you the ability to toggle multiple lines.
The way the prices are listed may be a bit confusing so you should read the prompts, click on the question marks and make sure you read all the fine print.
The basic plan is $20 per month it’s great if you have 100 or more users but you must prepay for the first 12 months of your service.
However, if you have a smaller company that has between one to four employees and you pay month to month, it will cost you $35 per month.
There’s also a pro plan and an enterprise plan which will cost you a bit more money, I will tell you more about those plans later.
Nextiva has developed a reputation for providing great plans at economical rates. The most expensive Nextiva plan costs less than $60.
A small company can easily get by on the Office Pro plan which is Nextiva’s most basic plan.
Nevertheless, larger companies can opt for the Office Pro Plus, and Office Enterprise plans. The Team Presence status indicator, the mobile voice and video app, and the call recording and number-meshing apps are useful upgrades that are offered in the Office Pro Plus and Office Enterprise plans, these are plans that bigger companies can take advantage of.
Nextiva provides great customer service which is in-house, Nextiva does not outsource its customer service.
Nextiva is a great VoIP provider, however, it would be bad to use Nextiva for heavy international calling because their international calling rates are a bit high.
However, Nextiva is ideal for small businesses that are on a tight budget.
Nextiva VoIP Plans:
The Office Pro plan is $20 per month, this plan gives you voicemail to email, unlimited U.S. calling, and free number porting. Click here to learn more about this plan.
Office Pro Plus
The Office Pro Plus plan is $25 per month, with this plan you will get unlimited conference calls, Nextivia mobile app, as well as a professionally recorded greeting. Click here to learn more about this plan.
The Office Enterprise plan is $30 per month, this plan offers voice analytics, call recording, and live chat on your website. Click here to learn more about this plan.
Ooma is a VoIP provider that was founded in Sunnyvale, California. Ooma is a great VoIP provider that offers great services at relatively low rates.
The great thing is, even though these services are economical, they are scalable and they give you the ability to grow your company.
Ooma VoIP service is ideal for a small business that would like to expand while keeping the cost of their communications low in the process.
Ooma only advertises one plan, the Ooma Office plan which costs $19.95 per month this plan includes unlimited domestic calls, virtual fax machines, three-way calling as well as other standard industry features.
Even though Ooma only advertises one plan, if you would like to get more lines you have the option of getting an Enterprise plan.
The Enterprise plan gives you a VoIP solution that’s customized to suit your business, so the cost varies.
Ooma offers lots of customer relationship management integration features with the Enterprise plans.
Even though Ooma offers its services at an economical price, the cost of the hardware that’s needed isn’t included in the price.
Nevertheless, Ooma gives customers the ability to mix and match between IP phones and analog phones.
So if you’re the owner of a small business and you already have digital phones and hardware you should consider using Ooma because you will probably save yourself some money.
Ooma VoIP Plans:
The Ooma Office plan is the only plan Ooma advertises, this plan is $19.95 per month. With this plan, you will get unlimited calling in the U.S. and Canada as well as three-way conferencing. Click here to learn more about this plan.
Vonage is an extremely well-known VoIP provider which was founded in Edison, New Jersey and it’s been around since 2001.
The Vonage VoIP service is great because it’s easy to scale it as your business grows without becoming too expensive.
Vonage is compatible with customer relationship management systems such as Salesforce and Slack.
So if your business becomes too big for your current customer relationship management tools, you can make a seamless transition to Vonage.
Vonage is one of the most economical VoIP providers around. The Mobile plan which is the most basic Vonage plan includes 1 to 4 lines and it costs $19.99 per month.
As you grow your business, your cost per line will go down significantly. The Vonage Premium and Advanced plans also offer some great features.
The Premium and Advanced plans give you the ability to use your cell phones or desktop phones, so you do not have to spend additional money to get hardware to use their service.
Nevertheless, there are certain features that you will have to pay additional money for if you would like to access them.
These features include paperless fax which you can use to replace your fax machines and toll-free numbers.
The customer support offered by Vonage is amazing, Vonage customers get 24/7 customer support and IT solutions.
Vonage is a great VoIP provider for growing businesses because it’s easy to integrate it, easy to scale, and it offers some great features.
Vonage VoIP Plans:
The Mobile plan starts at $19.99 per month for 1 to 4 lines per user, or $17.99 per month for 5 to 19 lines per user, or $14.99 per month for 20 to 99 lines per user. With these plans, you will have unlimited calling and texting as well as mobile and desktop apps. Click here to learn more about this plan.
The Premium plan starts at $29.99 per month for 1 to 4 lines per user, or $27.99 per month for 5 to 19 lines per user, or $24.99 per month for 20 to 99 lines per user. With these plans, you will get video conferencing as well as CRM integrations. Click here to learn more about this plan.
The Advanced plan starts at $39.99 per month for 1 to 4 lines per user, or $37.99 per month for 5 to 19 lines per user, or $34.99 per month for 20 to 99 lines per user. With these plans, you will get call group and visual voicemail. Click here to learn more about this plan.
This concludes my list of the best VoIP providers for business. Whether you have a small business, a medium-size business, or a large business, you can find a VoIP provider to suit your needs.