Last Friday T-Mobile introduced a new service to its customers. This service was developed to identify and block incoming calls to its customers from crooks and scammers.
This new service will be implemented through a program called “Scam ID”.
T-Mobile stated that they will be analyzing incoming calls to their customers and they will compare the incoming numbers to a large database of numbers used by known scammers.
If a caller’s number matches a number in the database the system will then issue a warning to the customer’s phone.
The customer will have the option to block all calls identified as scammers by the system. The types of calls which will be identified as scammers by the system involves calls from fake charities, tax refunds, car warranties, and fake vacation offers, just to name a few.
Scammers today are much more innovative than they were in the past. Here is an example of one of the most popular scams that scammers have been using lately. The scammer will call a person and ask them “can you hear me” when the person says yes, the scammer will have a recording of the person’s voice and they will proceed to use it to authorize unwanted charges.
T-Mobile has been working with the Federal Communications Commission in an effort to stop unwanted and illegal calls. Last week, the FCC suggested some rules which will make it easier for carriers to block robocalls from spoofed phone numbers.
T-Mobile stated that their Scam ID service will be available for new and existing customers on their postpaid plans starting on April 5. MetroPCS customers will get the service later on in April, and their other customers will get Scam ID at a later time.
People who are considering using the Scam ID service should know that T-Mobile has issued a warning. “Enabling Scam Blocking may inadvertently block desired calls,” the Scam ID service will not identify or block all scammers. If the unwanted calls are made by legitimate businesses the calls will not be blocked.
T-Mobile is headed in the right direction with the implementation of the Scam ID service, but there’s still plenty of room for improvement here.